AI voice agent for real estate agencies
Your negotiators are out on viewings when buyers call. The agent picks up in your agency's name, qualifies the search and takes the viewing or the valuation, at any hour.
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You are calling
[Your agency]
Answered by Ava
Live transcript
First call from this number
Not in your records yet: Ava asks who is calling.
- AvaHello, [Your agency], this is Ava, the virtual assistant. How can I help you today?
- YouGood evening, I'm calling about the house with a garden in your listing. Is it still available?
- AvaGood evening! A house with a garden: I can see why you'd call, even in the evening. The negotiator will confirm whether it's available. In the meantime, tell me: what are you looking for?
- YouA house for the four of us, with some outdoor space for the children. This one, reference 2481, ticks every box.
- AvaFour of you and a garden: noted, and the reference helps a lot. Have you been looking for long?
- YouSix months. We've viewed three houses, none was right.
- AvaSo you know what you want, and that saves everyone time. Would it be your main home?
- YouYes. We're renting today, so we've nothing to sell.
- AvaPerfect, one thing less to worry about. What day would suit you for the viewing?
- YouSaturday morning. Julien Martin, call me back on this number.
- AvaNoted for Julien Martin: a viewing of house 2481 on Saturday morning, for a family of four who have been looking for six months. The negotiator calls you back on this number to confirm the time. You'll get an SMS summing up your request, and the agency is told by email.
SMS sent to the customer
[Your agency]: your request to view house ref. 2481 on Saturday morning is noted. The negotiator will call you back to confirm the time.
Email sent to the team
Viewing request · house ref. 2481 · Julien Martin
- Caller
- Julien Martin · •• •• •• 78 · 9:24
- Request
- House ref. 2481; asked whether it is still available
- Search so far
- Looking for six months, three houses viewed
- Project
- Main home, family of four, renting, nothing to sell
- Slot
- Saturday morning, to confirm
Outbound call · the negotiator
- AvaHello, this is Ava from the front desk. A family of four would like to view house 2481 on Saturday morning: they have been looking for six months, it would be their main home, and they have nothing to sell. Are you free?
- NegotiatorSaturday at half past ten, yes. And tell them the house is still available.
- AvaSaturday at half past ten, and the house is still available: noted. The buyer is Julien Martin: I'm sending you his number by SMS.
- NegotiatorPerfect, I'll get the file ready.
- AvaThank you. I'm telling him.
Call back · the buyer
- AvaHello Julien Martin, this is Ava from [Your agency]. Good news: the house is still available, and the negotiator expects you on Saturday at half past ten.
- YouWonderful, we'll be there.
- AvaYou'll get the address and the negotiator's name by SMS. See you on Saturday!
Your turn!
What does an AI voice agent do for a real estate agency?
An AI voice agent for real estate answers the calls your agencies cannot take: during viewings, at lunchtime, in the evening and at weekends, when buyers browse listings. It picks up in the agency's name, asks what the caller is looking for, takes the viewing or the valuation request, and sends the negotiator a summary.
It does not replace the negotiator. It makes sure the call that follows a listing is answered while the buyer is still looking, and that the negotiator calls back knowing who is serious.
- 63 of 91agency groups where no person picked up on any line we called
- 9.8 sbefore a person picks up, when one does (median)
- 24/7the hours the agent answers, evenings and weekends included
Updated 11 November 2026
One call, from the listing to the viewing.
The call at the top of this page, step by step.
- 01Inbound call · the buyerThe call played at the top of this page
- SMS sent to the customer
- Email sent to the team
- 02Outbound call · the negotiatorPlaced by the agent, once it is live
- 03Call back · the buyerPlaced by the agent, once it is live
- It picks up at once. A buyer calls in the evening about a house in your listing. The agent answers in the agency's name and notes the reference.
- It opens the conversation, then qualifies. What are you looking for, have you been looking for long, would it be your main home, do you have something to sell: the answers tell the negotiator how ripe the search is.
- It takes the viewing. The caller gives a day. The agent sums up the request and says the negotiator will confirm the time.
- Everyone is told. The buyer gets an SMS summing up the request, the agency an email with the search so far, the project and the slot asked for.
- It can make the calls that follow. Once live, the agent can call the negotiator to place the viewing, then call the buyer back with the time.
SMS sent to the customer
[Your agency]: your request to view house ref. 2481 on Saturday morning is noted. The negotiator will call you back to confirm the time.
Email sent to the team
Viewing request · house ref. 2481 · Julien Martin
- Caller
- Julien Martin · •• •• •• 78
- Request
- House ref. 2481; asked whether it is still available
- Search so far
- Looking for six months, three houses viewed
- Project
- Main home, family of four, renting, nothing to sell
- Slot
- Saturday morning, to confirm
What the agent does for an agency.
- Answers every call in the agency's name, several at once: no buyer hears a ring tone or a voicemail.
- Qualifies the project: buying, selling or renting, the time already spent looking, the main home or an investment, a property to sell first.
- Takes viewing and valuation requests, and books them in your calendar when you connect it.
- Puts the call through to the negotiator when a person is needed, with the context.
- Sends each call's summary and your fields to Slack, by SMS, by webhook or through the API.
- Recognizes returning callers: it remembers the summaries of their last five calls.
What we heard when we called 98 agency groups.
- 63 groups where no person picked up on any line
- 28 groups where a person picked up at least once
On 3 and 4 November 2026 we called the 237 published lines of 98 French groups of three to five agencies, at lunchtime and in the early evening, the hours when buyers call. In 63 of the 91 groups where the calls could be read, no person picked up on any line: the call rang out or reached a voicemail. When a person did pick up, it took 9.8 seconds (median).
A sale is worth about €11,200 in fees to an agency: 5.4% on average (Homepilot, 2025) of a house sold €208,000 (notaires, 2024). Not every call is a sale, but every sale starts with a call that someone answered.
One agent for all your agencies.
A group or a network has as many switchboards, opening hours and lunch breaks as it has agencies. CallShift runs one agent for all of them: each agency keeps its name, its hours, its number and its team, and a new agency is added in minutes. A listings portal can offer the same to its professional clients, for their missed calls.
What it costs.
Starter is €40 a month with 100 minutes, Professional €350 a month with 1,000 minutes, and Scale is priced on your volume. Starter and Professional are monthly, with no setup fee, and every plan includes 10 concurrent lines.
Your callers' data stays in the EU.
Our HQ is in Paris, and hosting, storage and voice processing run on providers in France and Germany. CallShift is GDPR compliant, with ISO 27001 and health-data hosting (HDS) available. Your agent tells callers they are talking to an AI, as the EU AI Act requires.
AI voice agents for real estate, answered.
Does the agent replace the negotiator?
No. It answers the calls the agency cannot take and qualifies them. The viewing, the valuation and the negotiation stay with your negotiators, who call back with the caller's project in hand.
What does the agent ask a buyer?
What you tell it to. On the call of this page: what the buyer is looking for, for how long, whether it is a main home and whether there is a property to sell. Each answer is a field of the summary your team receives.
Does it know our listings?
It answers from what you give it: your agencies, hours, fees and FAQ. For a listing, it notes the reference and the request; a tool of the flow can look a listing up in your software through its API.
Do we have to change our phone number?
No. You keep your number: forward the calls nobody picks up, or all of them, to the agent, or connect your line through a SIP trunk. See how an AI receptionist is set up.
Can we try it before we talk to anyone?
Yes. Enter your agency's website at the top of this page: in about ten seconds an agent is generated from it, and you call it from your mobile, free and without signing up.
Still have questions?
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~0% missed calls at Bonnie&Car, down from 55%. Read the case study