Terms of Service

Welcome to CallShift.ai, a service provided by CallShift SAS. (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website located at www.callshift.ai and app.callshift.ai (the “Site”) and our services (collectively, the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1. Accounts and Registration

1.1 Account Creation 

To access certain features of our Service, you must create an account. You agree to provide accurate and complete information during the registration process and to keep this information up-to-date.

1.2 Account Responsibilities 

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Use of the Service

2.1 License 

We grant you a non-exclusive, non-transferable, revocable license to use our Service for your internal business purposes, subject to these Terms.

2.2 Restrictions 

You agree not to: (a) use the Service for any illegal purpose; (b) reverse engineer or attempt to extract the source code of our software; (c) use the Service to create a competing product; or (d) use the Service in any manner that could harm us or our users.

3. User Content

3.1 Responsibility 

You are solely responsible for any content you submit through the Service (“User Content”). You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not violate any third-party rights.

3.2 License 

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of operating the Service.

4. Intellectual Property

All intellectual property rights in the Service are owned by us or our licensors. Nothing in these Terms grants you any rights to such intellectual property, except as expressly set forth herein.

5. Payments and Refunds

5.1 Fees 

Some features of the Service may require payment. Fees for publicly available packages are listed at https://www.callshift.ai/pricing and may be updated from time to time. Unless otherwise agreed in writing, the prices shown on that page constitute the default applicable fees. Any changes to publicly available package pricing will take effect immediately upon posting, and your continued use of the Service after such changes constitutes your acceptance of the updated pricing.

If you have a separate written agreement or custom package with CallShift, the fees specified in that agreement will apply unless otherwise modified in writing.

5.2 Refunds 

All fees are non-refundable except as required by law.

5.3 Definition of “Billable Duration” 

“Billable Duration” means the actual processing time performed by the AI voice agent during a call, measured in one-second increments with no minute-level thresholds or rounding, starting when the AI agent takes charge of the call and ending when the interaction is closed (either the call ends or a transfer is successfully completed). Charges for Billable Duration apply at the per-second rates set out on the Pricing page or in the applicable order form or written agreement.

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6. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which can be found at https://www.callshift.ai/privacy-policy .

7. Disclaimers and Limitation of Liability

7.1 Disclaimers 

The Service is provided on an “as-is” and “as-available” basis. We disclaim all warranties of any kind, whether express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.2 Limitation of Liability 

To the maximum extent permitted by applicable law, CallShift, its affiliates, directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, goodwill, or data, arising out of or related to your use of the service, whether based on warranty, contract, tort, or any other legal theory, and whether or not CallShift has been advised of the possibility of such damages.

In no event shall the aggregate liability of CallShift for all claims relating to the service exceed the greater of (a) the total amount paid by you to CallShift for the service in the twelve (12) months immediately preceding the event giving rise to liability, or (b) ten euros (€10) if no such payments have been made.

The foregoing limitations shall not apply to (i) your indemnification obligations under these terms, (ii) your breach of the acceptable use restrictions, or (iii) claims relating to infringement or misappropriation of intellectual property rights.

Some jurisdictions do not allow certain exclusions or limitations of liability. In such cases, the above limitations shall apply only to the maximum extent permitted by law.

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8. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Service or your violation of these Terms.

9. Governing Law and Dispute Resolution

9.1 Governing Law 

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles.

9.2 Dispute Resolution 

Any disputes arising out of or in connection with these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the Tribunal de Commerce de Paris. The arbitration shall take place in Paris, France, and the arbitration shall be conducted in English.

10. Changes to the Terms

We may modify these Terms at any time by posting a revised version at https://www.callshift.ai/terms-of-service. All modifications are effective immediately upon posting, and your continued use of the Service after any such changes constitutes your acceptance of the revised Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

CallShift SAS 
19 rue bobillot, 75013 Paris, FRANCE
contact@callshift.ai

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