Stay updated with the latest trends and insights in AI and call center technology on the CallShift.ai blog. Explore expert articles, industry news, and best practices to enhance your call center operations and customer experience.
GPT-Live-1, Grok Voice 3.0, Gemini 3.8 Live and Gemini 3.1 Flash Live on the same 24-question call: over more than 460 minutes of calls, read question by question, which one asks every question, first with the original prompt, then with the fragile turns of the script rewritten.
Maxime GrandjeanCallShift.ai is the only voice AI platform that masters the last mile of multilingual appointment scheduling. We deliver patient-centric, human-like reminders in French, Flemish, Spanish, and English to reduce no-shows and maximize operational impact in hearing care.
Maxime GrandjeanCall Extensions in Google Ads Ads can boost CTR and conversions, but not all campaigns benefit equally. Discover a simple framework for using Call Extensions effectively and learn how CallShift AI can maximize your call strategy.
Maxime GrandjeanBonnie&Car, a leading online car sales platform, saw 55% of their inbound calls go unanswered, leading to missed opportunities and reduced customer satisfaction. After adopting CallShift.ai’s AI-powered voice agent, Bonnie&Car eliminated missed calls, extended business hours by 50%, qualified 50% of calls automatically, and increased revenue by 15%. Discover how CallShift.ai can help you improve your call management today.
Maxime GrandjeanDécouvrez comment les États-Unis et l'Union Européenne régulent les appels sortants basés sur l'IA. Cet article compare les législations récentes, les exigences de consentement et les approches réglementaires de chaque région face aux risques de la technologie IA.
Maxime GrandjeanVoice communication is integral to human interaction, making it a powerful tool for customer service. Despite the rise of digital channels, voice remains essential for connecting with customers. Discover in this article how CallShift.ai enhances voice communication in call centers, aiming to boost customer satisfaction and operational efficiency.
Maxime GrandjeanCustomer support centers continually strive to enhance their service efficiency and customer satisfaction. One critical metric that can significantly impact these objectives is the repeat call rate. Explore industry benchmarks along with actionable strategies to improve it.
Maxime GrandjeanBook a call with a voice AI engineer: we start from your real call flows and show you the agent, the architecture and the numbers that fit them.
~0% missed calls at Bonnie&Car, down from 55%. Read the case study
