AI voice agent for freight carriers
Dispatch is on the phone with drivers when a shipper calls. The agent takes the pickup request with every detail a planner needs, and the shipper gets an answer at once.
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You are calling
[Your company]
Answered by Ava
Live transcript
Number recognised
Julie Roux · Menuiserie Roux · regular pickups in Villefranche
- AvaHello, [Your company], this is Ava, the virtual assistant. How can I help you today?
- YouHello, I have pallets to send to Lille and I need a pickup tomorrow.
- AvaHello Julie Roux, good to hear from Menuiserie Roux! Tell me about this shipment: what are we collecting?
- YouFour pallets of windows, about six hundred kilos in all. They are fragile.
- AvaFour pallets, six hundred kilos, fragile: noted. Is the pickup at your workshop in Villefranche, as usual?
- YouYes, and the lorry needs a tail lift, we have no dock.
- AvaA tail lift, noted: that is the detail that saves a wasted trip. Where in Lille, and by when?
- YouA building site at 8 Rue Faidherbe, before Thursday noon. The site manager is there from seven.
- AvaThursday before noon, someone on site from seven: noted. Shall we call you back on this number to confirm the pickup time?
- YouYes, please.
- AvaI've noted a pickup tomorrow at Menuiserie Roux in Villefranche: four pallets of windows, six hundred kilos, fragile, a tail lift needed, for delivery to 8 Rue Faidherbe in Lille before Thursday noon. Dispatch calls you back on this number to confirm the time. You'll get an SMS summing up your request, and the team an email about your call.
SMS sent to the customer
[Your company]: your pickup request for tomorrow (4 pallets, Villefranche to Lille, before Thursday noon) is noted. Dispatch will call you back to confirm the time.
Email sent to the team
Pickup requested · 4 pallets · Villefranche to Lille · Thursday noon
- Caller
- Julie Roux, Menuiserie Roux · •• •• •• 78 · 9:24
- Goods
- 4 pallets of windows, about 600 kg, fragile
- Pickup
- Tomorrow, the workshop in Villefranche; a tail lift needed, no dock
- Delivery
- 8 Rue Faidherbe, Lille, before Thursday noon; someone on site from 7.00
Outbound call · the driver on that round
- AvaHello Karim, this is Ava from dispatch at [Your company]. A pickup to add tomorrow in Villefranche: four pallets of windows, six hundred kilos, fragile, at Menuiserie Roux. A tail lift is needed. Can you take it on your round?
- KarimTomorrow in Villefranche, yes. I'm there around ten, and I have the tail lift.
- AvaAround ten, with the tail lift: noted. It goes to Lille for Thursday before noon. I'm sending you the address and the contact by SMS.
- KarimFine. Tell them to have the pallets wrapped.
- AvaI'll tell them. Thank you, Karim.
Call back · the shipper
- AvaHello Julie Roux, this is Ava from [Your company]. Your pickup is confirmed for tomorrow around ten, with a tail lift, for delivery in Lille on Thursday before noon.
- YouPerfect, that was quick.
- AvaThe driver asks for the pallets to be wrapped. You'll get the consignment number by SMS, to follow the delivery.
Your turn!
What does an AI voice agent do for a freight carrier?
An AI voice agent for freight answers the shippers and consignees who call while dispatch is busy: it takes a pickup request with the goods, the weight, the addresses, the deadline and the access constraints, takes a question about a delivery, and sends dispatch a request a planner can act on.
It does not plan the rounds. It makes sure a request that comes in at seven in the morning or after the office has closed is taken once, in full, without a second call to ask for what was missing.
- 24/7pickup requests taken, before the office opens and after it closes
- 10calls answered at once, included in every plan
- EUwhere your callers' data is hosted and processed
Updated 11 November 2026
One call, from the pallets to the driver.
The call at the top of this page, step by step.
- 01Inbound call · the shipperThe call played at the top of this page
- SMS sent to the customer
- Email sent to the team
- 02Outbound call · the driver on that roundPlaced by the agent, once it is live
- 03Call back · the shipperPlaced by the agent, once it is live
- It recognizes the shipper. A regular customer calls: the agent greets them by name and knows where their pickups usually are.
- It takes the shipment. Four pallets, six hundred kilos, fragile; the pickup address, the delivery address and the deadline.
- It asks for what saves a wasted trip. A tail lift, no dock, someone on site from seven: the details a driver needs before leaving.
- Everyone is told. The shipper gets an SMS summing up the request, dispatch an email with the goods, the pickup and the delivery.
- It can make the calls that follow. Once live, the agent can call the driver whose round passes by, then call the shipper back to confirm the time. A driver on the road can take a call, not type a message.
SMS sent to the customer
[Your company]: your pickup request for tomorrow (4 pallets, Villefranche to Lille, before Thursday noon) is noted. Dispatch will call you back to confirm the time.
Email sent to the team
Pickup requested · 4 pallets · Villefranche to Lille · Thursday noon
- Caller
- Julie Roux, Menuiserie Roux · •• •• •• 78
- Goods
- 4 pallets of windows, about 600 kg, fragile
- Pickup
- Tomorrow, the workshop in Villefranche; a tail lift needed, no dock
- Delivery
- 8 Rue Faidherbe, Lille, before Thursday noon; someone on site from 7.00
What the agent does for a carrier.
- Answers every call in your company's name, several at once, from early morning to late evening.
- Takes pickup requests with the fields you define: goods, pallets, weight, addresses, deadline, access.
- Takes delivery questions and complaints, with the consignment number, for dispatch to answer.
- Recognizes regular shippers by their number and remembers the summaries of their last five calls.
- Puts urgent calls through to dispatch, with the context, by the rules you set.
- Sends each call's summary and your fields to Slack, by SMS, by webhook or through the API.
With or without your transport software.
Without any connection, the agent takes the request and dispatch calls back: that is the call of this page, and it runs from day one. Connected through a tool of the flow to the API of your transport management software, the agent can also read where a consignment is and answer a delivery question during the call.
One agent for all your depots.
A carrier with several depots or agencies has as many dispatch desks to reach. One agent answers for all of them: each site keeps its name, its hours, its number and its planners, and the request goes to the right one.
What it costs.
Starter is €40 a month with 100 minutes, Professional €350 a month with 1,000 minutes, and Scale is priced on your volume. Starter and Professional are monthly, with no setup fee, and every plan includes 10 concurrent lines.
Your callers' data stays in the EU.
Our HQ is in Paris, and hosting, storage and voice processing run on providers in France and Germany. CallShift is GDPR compliant, with ISO 27001 and health-data hosting (HDS) available. Your agent tells callers they are talking to an AI, as the EU AI Act requires.
AI voice agents for freight carriers, answered.
Can an AI agent take a pickup request by phone?
Yes. It asks for the goods, the number of pallets, the weight, the pickup and delivery addresses, the deadline and the access constraints, sums them up to the caller and sends them to dispatch as fields.
Can it say where a delivery is?
When it is connected to your transport management software through its API, yes. Without a connection, it takes the consignment number and the question, and dispatch calls back.
Does it replace dispatch?
No. Planners keep planning the rounds and talking to drivers. The agent takes the calls they cannot pick up and hands them complete requests.
Do we have to change our phone number?
No. You keep your number: forward the calls nobody picks up, or all of them, to the agent, or connect your line through a SIP trunk. See how an AI receptionist is set up.
Can we try it before we talk to anyone?
Yes. Enter your company's website at the top of this page: in about ten seconds an agent is generated from it, and you call it from your mobile, free and without signing up.
Still have questions?
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